If you have any questions not covered by this FAQ
please contact the registrar.
Can I purchase ATP classes with my credit card or a purchase order?
- You cannot purchase classes via the Xilinx Customer Training site. You must contact your ATP and pay via credit card or purchase order.
- For credit cards, only Master Card and Visa are accepted.
Can I purchase On-Demand courses with my credit card?
- Yes. Master Card and Visa only are accepted.
Can I purchase classes and On-Demand courses with my Training Credits?
- Yes
I am based out of EMEA. Do I need a VAT ID to purchase a course?
- Yes, EMEA customers need a VAT ID to purchase a course.
Do I need Training Credits to purchase training?
- No. Training Credits are optional.
- You cannot purchase classes via the Xilinx Customer Training site. You must contact your ATP and pay via credit card or purchase order.
- For credit cards, only Master Card and Visa are accepted.
Can I purchase classes and On-Demand courses with my Training Credits?
- Yes.
How do I know whether my company has Training Credits?
- Please contact the registrar to request the balance of your company's Training Credits.
How do I use my Training Credits?
- You will need the Training Credit Agreement Number and approval from the Training Credit owner from your company. If you do not know who the Training Credit owner is, please contact the registrar.
How can I purchase Training Credits?
- Contact your sales representative. You can include Training Credits in an AVP (AMD Value Package) or you can purchase Training Credits a la carte.
Why would I purchase Training Credits?
- If you purchase an AVP (AMD Value Package), you will get a discount on a bundle of AMD software + Training Credits. You can use your Training Credits to pay for classroom, virtual, or On-Demand training.
How do I use my Training Credits to enroll in On-Demand courses?
- Get your Training Credit Agreement Number and permission to use the Training Credits from the Training Credit owner.
- If you are not the Training Credit owner, please have the Training Credit owner contact the registrar.
- Select the course you want and click the Add to Cart button.
- Select Voucher as the method of payment.
- Click Proceed to Checkout.
- Enter the Training Credit Agreement Number in the Voucher # field.
- Voucher = Training Credit Agreement
- Click the Order for these items Complete button.
- Your enrollment request is sent to AMD.
- The registrar will approve based on email approval from the Training Credit owner.
When the Training Credit owner approves, you will receive an enrollment confirmation email.
What do the following error messages mean with regards to Training Credits?
Error: "Voucher #1 is not matched with your User Group. Please try Again".
- Meaning: In our system, you are associated with a different customer site than the Training Credit Agreement.
- Examples:
- The site that purchased the credits may be in a different state/province.
- You have a slightly different address in your profile than the site that purchased the credits.
- Your email address does not match known email addresses for that customer site.
- How to fix:
- Contact the registrar.
- The registrar will contact the Training Credit Agreement owner.
- If the Training Credit Agreement owner agrees that you should be associated with the Training Credit Agreement, then the registrar will fix your profile.
- Examples:
Error: "Invalid Voucher Number. Please try Again."
- Meaning: This Training Credit Agreement number does not exist, or it is no longer active.
- How to fix:
- Double-check the number that you are entering.
- Contact the registrar.
- The registrar will look up the agreement number and determine whether it is valid.
- If the number is valid, then the registrar will contact the Training Credit Agreement owner.
- If the Training Credit Agreement owner agrees that you should be associated with the Training Credit Agreement, then the registrar will validate that the Training Credit Agreement is set up correctly.
- How to fix:
Do you have course training packages for specific customer types?
- We have Platinum, Gold, and Silver Academy bundles that package the videos, demos, cloud-based labs, and lab support for different courses into convenient purchase offerings. You can also use our curriculum paths to choose by design process.
What courses are available?
- Browse our catalog here. You can also view by curriculum paths: Progression from beginning to advanced, by design process. Or you can see what courses are included in our Platinum, Gold, and Silver Academy bundles.
How often are the courses update?
- Most courses are updated once per year. If you believe that a specific course should be updated more frequently, please contact us.
What ATPs exist and what regions do they cover?
- View the ATPs in each region here.
Should I develop a training plan with my ATP?
- Yes. Bring your ATP in early to help you select the appropriate courses and set the correct pricing.
Do you have any free On-Demand content?
- Yes. The following are currently free:
Where can I find free tutorials?
- You can search for free tutorials here.
Where can I find free “how to” videos?
- You can search for free “how to” videos here.
Where can I find free webinars?
- You can search for free webinars here.
How do I decide on Online vs. Public vs. Private Classroom vs. On-Demand Training?
- Public Online
- You have internet access and you do not want to travel.
- The agenda for the course meets your needs, as is.
- You want to apply the knowledge in real time (learn for a few hours, and then apply it to a project).
- Public Classroom
- You prefer face-to-face training.
- The agenda for the course meets your needs, as is.
- Private Classroom or Online
- You have 8 or more people who need the same training.
- You want a class onsite.
- A customized agenda and class date is the ideal fit for you.
How can I find the class schedule?
- Via the online training schedule.
How can I find out the price per class or custom course (public vs. private vs. online)?
- Via public class prices.
- Private class prices:
- Contact your ATP.
- Note that private class prices are usually equal to the cost of 10 students.
Do I get a copy of the lab documents?
- Yes. Lab documents are provided within the virtual lab environment.
Where can I get the files for the labs?
- You can download the files for the lab from the Training Lab Downloads page.
- These are the original files and do not contain any work that you may have performed.
Do I get to keep my completed work from the virtual lab environment?
- No
Is there a limit to my access to the On-Demand labs?
- Yes. You are provided three attempts to access a lab, and the time allotted to complete each lab is 2X the time expected to complete the lab.
The time that is allotted to complete a lab is not enough. What can I do?
- We know that interruptions do occur, so you are provided twice the amount of time that a lab is expected to take for the CloudShare environment.
- Alternatively, you can contact the registrar to request an extension to your lab time.
How do I test and/or troubleshoot my connection to the CloudShare environment?
- To test your connection and resolve performance issues (slowness in the environment, for example), follow the steps provided in the Resolving Performance Issues in the CloudShare Environment document available under the "CloudShare Help & Troubleshooting" tab section of the CloudShare environment.
Can I download the virtual machine used in the CloudShare environment?
- No, the virtual machine used in the CloudShare environment is not available for separate download.
- The VM is intended for training purposes only. Students have access to this VM via two avenues: CloudShare and ATP instructor-led classes. No support is provided for the VM outside of these training environments.
- If you want to run the labs locally, you can still do so by downloading the lab files from the Training Lab Downloads page. Note that you will need to install the necessary software tools with the appropriate licenses.
Can I run the labs on my local machine?
- As long as your local machine is properly provisioned for the given lab, the labs can be run. The lab files are available from the Training Lab Downloads page. Note that these lab files represent the starting point for the lab and do not contain any student-generated work.
- You should also review the instructions available here (bottom of page). First review the Lab Setp Guide and then the Localize Labs document.
- Note: AMD does not officially support local execution, and thus, the instructions provided are offered as is with no explicit or implicit guarantees, nor any AMD support.
Where can I find the Lab Reference Guide?
- The Lab Reference Guide is available here (bottom of the page). Select the version for the labs that you are running.
I have an “XYZ” board. Do the labs support this board?
- Most labs do not require an actual physical board. In cases where an actual board may be necessary, students can still follow along with the lab instructions.
- While it is possible to target other boards, the designs must be reimplemented using the constraint file appropriate for the target board. Most designs are portable among boards. Some designs used in the embedded curriculum are moderately complex and there may be non-trivial porting issues. AMD does not provide porting as a service.
What if I have a lab question not covered here?
- Please post your question in the Customer Training Forum to interact with a team of AMD subject matter experts and fellow training attendees.
Where do I find my courses once I've signed up?
- After signing up, you will receive a confirmation email with instructions on how to access the content. You may need to check your spam/junk folder for the notification. Alternatively, you can log in here to access the system. After logging in, click the "My Courses" tab to view your content.
Is there a limit to my access to the On-Demand course lectures and demos?
- On-Demand course access is by subscription. A subscription is one year from purchase via credit card, purchase order, or Training Credits. You can retake a lecture or demo at any time during your subscription.
Why doesn't a module in a course register as complete even though I've finished it?
- You must click through all the slides to completion as well as take the assessment before a module will be marked as complete. Any video will also need to viewed to the end before an assessment is taken.
I am having an issue with seeing the lectures. What should I do?
- The best browser for the lectures and the environment is Chrome. Firefox also works well. You may encounter issues with Internet Explorer. You may also need to enable pop-up windows if your browser is set to block pop-ups.
What if I have a technical question? For example, if I have a question about the content presented, I don't understand a lab instruction, or a lab is not working as I expected?
- Please post your question in the Customer Training Forum to interact with a team of Xilinx subject matter experts and fellow training attendees.
Any other questions? Please contact the registrar.